Last week I had the opportunity to spend some time with Renew Crew’s founder, Stan Krempges. We discussed the business and what makes it different than the other deck cleaning companies out there. While the environmentally friendly products and low pressure washing is a key part of the business, it was customer service that Stan really emphasized: Renew Crew cares about their customers.
I don’t like having service companies in my house. To me, it’s a necessary evil. It’s probably because I’ve heard so many horror stories of salespeople taking advantage or contractors leaving things worse than when they arrived. Renew Crew doesn’t think that way.
The typical deck cleaning company may not treat your property the way they should; Renew Crew on the other hand does. We take great care of our customers. So how do you know which company to choose? Consider asking some of these questions to see who the best fit is for you:
- What insurance does the company carry? If your property is damaged of someone from their staff is injured, your homeowners insurance shouldn’t have to take on the cost.
- What is your guarantee? We want our customers happy and guarantee it.
- How long have you been in business? Expertise is important. Be wary of companies who haven’t been in business as long as their guarantee.
- Can you have some references? Any company who is proud of their customer service will have a list of customers for you to call and talk to.